Delivery within NZ (incl. RD) $7 track & trace courier.
Australia $15 NZ Post International Air with signature required.
FREE POSTAGE FOR GIFT VOUCHERS!
FREE RETURNS for 'postage paid' purchases within NZ. Items may be returned for any reason within 14 days from the date of purchase.*
* Read below for further conditions. If you have any queries or concerns at all regarding order delivery or returns, please contact us
IN STORE PURCHASES & ORDERS
Item(s) ordered in store and paid for in advance: Free postage and handling.
Item(s) ordered in store and not paid for in advance: $7 postage and handling.
Your fitter will inform you of the time frame for your order.
ONLINE PURCHASES WITHIN NEW ZEALAND
New Zealand: $7 Courier Post, non-signature, tracked. 1-3 working days after dispatch.
Australia: $15 NZ Post International Air, signature required. 3-10 working days after dispatch.
International: Except from Australia, we do not generally deliver internationally. However, if you have visited us in store, and are an existing customer, we can sometimes make arrangements. Please contact us to discuss.
Free postage for Gift Vouchers!
ITEMS CURRENTLY IN STOCK, OR BEING ORDERED FROM SUPPLIER:
'Buy Now': We will endeavour to dispatch items classified as 'Buy Now' within two working days from the date of your order.
'Order Now': We will endeavour to dispatch items classified as 'Order Now' within 3-4 weeks from the date of your order. Selected brands may take 6+ weeks to arrive. Before purchasing, please see the specific delivery information on the relevant product page to determine how long your order will take to arrive. Where possible we have overestimated these time frames, they are dictated by our suppliers and The Fitting Room has no control over them. If you have an urgent date that your purchase is required by, please contact us to confirm whether or not it will arrive in time.
Upon dispatch you will receive a confirmation email which will include the Track & Trace reference which you can track through the linked Courier Post or Fastway Couriers website. If there is an unexpected delay, we will contact you with a revised delivery date and you may, if you wish, cancel your order and receive a full refund.
RETURNS FOR IN-STORE PURCHASES
Special Comfort Guarantee: (only applicable to in store fittings) If you have had a fitting with one of our fitting specialists and are finding your bra an uncomfortable fit, please contact us within 14 days and we will give you a re-fit and offer an exchange or store credit, whichever is appropriate. This offer does not include swimwear, briefs or discounted items.
Please take the time to be sure you are happy when trying on garments and choose your purchases carefully. The Fitting Room is under no obligation to offer an exchange or refund for a change of mind. Gift Vouchers cannot be returned or refunded. If a product is faulty, see below.
RETURNS FOR ONLINE PURCHASES
FREE RETURNS within NZ: Turn our courier bag inside out, wrap and tape the parcel securely, and attach the Courier Post Returns Sticker. If you are unable to re-use the courier bag, wrap the items securely and attach the Returns Sticker to your new parcel. Then drop it off at a NZ Post Office. Excludes 'bulky' items: basques, torsolettes and prostheses. Products may also be returned to either store, mailed or couriered to this address: The Fitting Room – Online Returns, 360 Colombo Street, Sydenham, Christchurch 8023, NEW ZEALAND.
Products purchased from our website may be returned within 14 days from the date of invoice. Returned products must be in re-saleable condition, unwashed and unworn, with all tags attached, and with the original invoice. The customer's own briefs must be worn when trying on swimwear and briefs. Discounted items must be returned within 7 days. Gift vouchers cannot be returned or refunded. '$14.95 Briefs' & '$19.95 Swim Briefs' cannot be returned. Some items cannot be returned for hygiene reasons - this will be explained in each individual product description.
Products returned by post are your responsibility until they reach us, so please ensure they are packaged securely. We recommend using tracked postage. If you return a product by post, we will contact you when we receive it. We will process the refund due to you as soon as possible and, in any case, within seven days of our receipt of the product. The refund will be in the same form as your original payment. The Fitting Room reserves the right to refuse the return of a product that they deem has not be returned in appropriate condition.
We are unable to easily exchange items purchased online. Please return your unwanted item back to us, which will be fully refunded upon its arrival, and then purchase your new chosen item through the website.
RETURNS FOR FAULTY GARMENTS
If you suspect a product is faulty, please contact us and we can discuss further.
Items will generally be accepted for return if ALL the following conditions are met:
- The issue is deemed by The Fitting Room or the supplier to be a flaw or fault.
- The manufacturer's care instructions have been followed.
- The item is in otherwise good condition.
- The item was purchased no longer than 6 months ago.
If you have a fault with your prosthesis, please contact us directly as different terms apply. Above all, we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy. We may be required to send the garment to be evaluated by its supplier before providing an outcome for you. We will do this as soon as we can, but in any case, within 4 weeks.
This page represents our general delivery and returns guidelines as of 1 July 2016. Please see our Terms & Conditions of Supply within our Terms & Conditions page for further information. The Fitting Room reserves the right to change this policy at any time. The policy posted on our site on the date of your purchase will apply to your order.