FAQs

SHOPPING WITH THE FITTING ROOM

  • How much does postage cost?
  • Within New Zealand (including rural delivery): $7 flat rate for track and trace courier.

    Australia: $15 NZ Post International Air, signature required.

    Please see our Delivery & Returns Page for further information.

  • What is your returns policy?
  • Products purchased may be returned for any reason within 14 days from the date of purchase. They must be in saleable condition, unwashed and unworn with all tags attached and be accompanied by the original invoice. Returns are not accepted for some items*. FREE RETURNS for 'postage paid' purchases within NZ*: just turn our courier bag inside out, wrap up your items, tape it up and place the Courier Post Returns Sticker front and centre. Then drop if off at a NZ Post Office. *Please see our Delivery & Returns Page for further information and conditions.

  • Can I drop in and browse?
  • You are welcome to drop in and see us any time at The Fitting Room, 207 Fendalton Road. We have a beautiful shop area to browse as well as a large stock room with many other choices. However we do work by one-on-one fitting only, which means that our bras are mainly out the back and more swimwear and nightwear options too. This means that if we are booked up when you pop in, there may be a small wait or we may need to re-schedule your fitting for another time. We believe that it is important to be able to give you all our attention during your fitting, and we put aside 30 minutes for each new customer. For this reason, we still highly recommend an appointment. But if you happen to be in the area and just want to check us out, please do call in, we may have a space! We look forward to seeing you!

  • Where can I park?
  • To the left of our block of shops is a car park where we have four designated parks for The Fitting Room. If this is full, there is time-dependent car parking on Clyde Road opposite the BP service station. Also, Plunket on Fendalton Road (to the left of our block) have been kind enough to offer their substantial car park to our customers provided they do not have a meeting on. You will be able to tell because their car park will be full.

  • What does a fitting involve?
  • Have a watch of our video, or have a read below.

    A fitting is not as daunting as it may sound! We recommend making an appointment to be sure we have a fitting room available when you come in, but you can also take your chances and just drop in. It works pretty much the same for both bras and swimwear.

    After a brief chat to check what styles you're looking for, and what bras you like, our fitter takes a quick measurement over your top as a starting point to get the right size. We go and get 2-3 bras for you to try, to get your size worked out, before we see what styles there are for you to choose from.

    Our fitters are very happy to wait outside the fitting room while you pop the bra on, and we always offer to do it up at the back for you, because lots of women find that a bit tricky! We see how the bra is fitting in the back and the cup, making sure the bra is firm but not too tight, and that it feels comfortable, and then try another size if we need to. After that, it's a case of you choosing what styles look and feel the best, from the wide range we stock!

    We take some contact details, so that we can keep a record for you of what you tried that fitted well, or what you purchase, so it makes it easy for you to come back again, or order over the telephone or online.

  • Do I really need to have a fitting?
  • If you want to be sure that you have the right bra or swimsuit for you then we strongly recommend having a personalised fitting. Brands sometimes fit differently to each other so even if you 'know' what size you are it may be different in a new style. Our experience is that 95% of the women we have seen have been wearing the wrong size bra. Once you are in the right size you'll be amazed how much better you'll feel! The right size can dramatically improve your comfort level, and also body profile. We have had customers tell us that friends and colleagues ask if they've lost weight, when the only thing that has changed is that they've just got some great fitting bras, and a super flattering swimsuit!

  • Do you make your own brassieres and swimwear?
  • No! Almost all of our garments are imported from the United Kingdom and America, where they have bigger populations and a wider size range and style options than those normally available in New Zealand. Whenever possible we do try to source garments from New Zealand and Australian designers, but we only import bras that meet our stringent quality and design standards.

  • What brands do you stock?
  • Have a look at Our Brands to have a read about the amazing brands we stock at The Fitting Room. We have searched the globe for what we believe is the best.

  • Do you stock smaller cup sizes as well?
  • Not at the moment (except for non-wired and pocketed bras). We stock almost solely C-K cup size, with a very wide range of body fit (6-30). We know that women of all sizes sometimes find it difficult to find a good fitting bra, but there is a real gap of products in the fuller cup size range. Having said that, often we are a different size to what we originally think! Cup size is relative to body fit, so if you are wearing a bra in a size 16C that is a bit loose in the body, you may well find you actually fit a size 12DD! We are very happy to see you for a fitting, even if you are not sure whether you will fit the bras. At least you will go away with a better idea of your actual bra size and what to look for when you're shopping.

  • Do you have 'minimiser' bras?
  • There are some brands that make bras that they call "Minimisers". What these bras do is 'minimise' forward projection by mostly pulling you in from the front and moving the breast tissue lower and out to the sides. This will give you a flatter and slightly square look. We do not stock these kinds of bras. There are some styles that will visually make your cup size look smaller under clothing and we find the best ones do this by bringing you in nice and narrow through the sides and giving secure uplift. This gives you an overall minimised slim silhouette and great waist definition.

  • I am pregnant, and my size is changing, when should I buy a new bra?
  • Many women find that within the first 12 weeks of pregnancy they have a significant increase in breast size. Your bra should always be giving you good support and be comfortable, this is the key! Often having a couple of new bras after this initial increase in breast size will last you well throughout the rest of your pregnancy as the breast size tends to plateau before the milk comes in. Having these new bras fitting you nicely on the tightest hook when they're purchased will mean you can loosen it around your body as the months go by.

  • When should I get fitted for a nursing bra?
  • Towards the end of your pregnancy it is important to be fitted for a nursing bra. Leave it as late as possible, while still allowing for a few weeks if we need to order something in for you, or if you end up heading into hospital early.

  • Do you sell gift vouchers?
  • Yes we do! Just head here: Gift Voucher

  • What is your loyalty discount and how does it work?
  • Here are all the details: Loyalty Programme

  • How can I find out what I have purchased before?
  • My Account will have a record of your previous online orders. If you wish to know about an item you have purchased in store, please contact us.

FITTING YOURSELF AT HOME

  • How often should I check my bra size?
  • Our bodies change so often and different bras will fit differently so we recommend getting professionally fitted or giving yourself a new measure every time you need to update your bra wardrobe.

  • How do I measure myself? How does this measurement give me my size?
  • Read our Fitting & Size Guide for all the help you will need.

  • What is the best way to put a bra on?
  • The best way to put on your bra is put your arms through the shoulder straps, then while holding the bra at the hooks and eyes, bend slightly forward and let your breasts sit in the cups. Do up the bra behind your back, with the hooks and eyes on the loosest fastening (so as the bra stretches you can tighten it). Reach into each cup and lift your breast tissue up and into the cup so you are sitting inside the wires.

  • What hook do I do my bra up on?
  • When a bra is new, you should be wearing it on the loosest hook and eye closure. As it stretches and starts to become loose you will fasten it on the middle hook and eye closure. You will feel the difference as it loosens – the bra will start to ride up your back and no longer sit horizontally around your body. As the bra continues to stretch, you will then do it up on the tightest hooks and eyes.

  • How do I check my bra is fitting me correctly?
  • Our Fitting & Size Guide gives you all the answers

  • How do I work out the different types of bra sizing?
  • The different sizes brands use can be confusing, we hope these tables will help. If you have any questions, either send us a message through our site, or give us a call.

    Bra Underband Sizes
    NZ/AUUKEU
    6 28 60
    8 30 65
    10 32 70
    12 34 75
    14 36 80
    16 38 85
    18 40 90
    20 42 95
    22 44 100
    24 46 105
    24 48 110
    26 50 115
    Cup Sizes
    NZ/AUUS
    AA AA
    A A
    B B
    C C
    D D
    DD DDD/E
    E F
    F G
    FF H
    G I
    GG J
    H K
    HH L
    J M
    JJ N
    K O
  • How does the sizing of your bottoms for your lingerie and swimwear work?
  • NZ/AUUK/USA
    8 XS
    10 S
    12 M
    14 L
    16 XL
    18 2XL
    20 3XL
    22 4XL
    24 5XL
    26 6XL

    Remember, when purchasing swimwear you want to go for a firm fit because it will loosen a little when it is in water and you definitely do not want a saggy baggy swimsuit bottom!

  • What colour should I wear under white clothing?
  • It is best to wear a neutral, skin toned bra underneath white or pale clothing. The closer the colour of the bra is to your own skin tone, the more it will disappear underneath your clothing. This is why shapewear is made in beige tones rather than white. You may think it is best to match a white top with a white bra, however, the contrast of the white bra against your own skin means it may show up just as much as a red or black bra underneath.

  • Should I go firmer for a strapless or sports bra for support?
  • No, you do not need to order a size smaller in a strapless or sports bra to have sufficient support. Every style of bra is designed to function for its' purpose and is sized accordingly.

  • How long should a bra last?
  • Replace your bra when there is increased breast motion within the bra, or when the back supporting pieces have stretched and you are no longer getting a firm fit around your body. If you only have a couple of bras, you may only get a few months wear out of them – if you were to work out how many days you've actually worn each bra you'd be surprised at how much of an amazing job they do. Some bras on the other hand, may last you years.

  • How many bras should I have?
  • From a practical point of view, it makes sense to have at least three good fitting bras. You would be wearing one now, one would be in the wash, and one in your drawer ready to be worn. From a fashion point of view, the number of bra you need depend on the clothing in your wardrobe that you will be wearing them under:

    • Neutral tone bra – for under white, light and fine clothing
    • Black bra – black straps can be quite handy under certain tops
    • Plunge bra – if you are wearing lower necklines
    • Seamless bra – for under fine fabrics
    • Lovely colourful set that gives you that extra spring in your step when you're wearing it
    • Strapless of convertible bra if you need it for under your garments
    • Sports bra – you do not need to be an athlete to benefit from having a great sports bra. Even if you are power walking, wearing a sports bra will help give you the necessary support, and it will help your regular bras last longer too.

    You may have a few of these bras combined into one, for example a plunge neckline, seamless, skin tone bra. This really is just a guide.

  • How do I care for my bras and swimwear?
  • Our Product Care page will give you all the details you need.

FITTINGS AFTER BREAST SURGERY

  • How long should I wait before having a fitting after breast surgery?
  • We want to be sure that you are feeling comfortable enough to try garments on and suggest approximately 6 – 8 weeks to let your surgery site heal. This also allows for any swelling to subside which could affect the sizes of prostheses and bras we suggest for you. Trust your instincts, you'll know when you're ready. If you wish to come in to have a talk to us before, or after, your surgery about what your options are, we are more than happy to have a chat on the phone, or sit down with you in store even if you are not wishing to try anything on that day.

  • What do I need to bring for a fitting after I have had breast surgery?
  • We highly recommend making an appointment for having a fitting with us, this way one of our specially trained fitters will be ready for you when you arrive for your appointment and you will not have to wait. You will need to bring with you your letter from your GP or specialist so we can claim the breast prosthesis funding for you. If you wish, it can be quite helpful to bring a firm fitting top to try on with your new products to be sure that they are looking exactly how you want them to.

  • How does my Ministry of Health Funding work?
  • Ministry of Health Entitlements explain all the ins and outs of what you are able to receive.

  • How should I care for my mastectomy products?
  • Our Caring for Your Mastectomy Products information will give you all the help you need.