Our loyalty programme at The Fitting Room is almost too good to be true...
Spend $1000 and choose a $100 item for FREE in your next purchase*
Read below for the finer points - but that's the gist, exciting isn't it?!
This document represents the Terms and Conditions of our Loyalty Program as at 1 July 2016.
The Fitting Room Loyalty Program is free of charge to join, happening automatically once you are entered into The Fitting Room customer database. The customer is under no obligation to redeem loyalty points.
Once in the customer database, The Fitting Room will award customers 1 loyalty point for every $10 spent (on full price items – see below under 'Collecting Points' for further terms and conditions). When the loyalty points reach 100, the member is eligible for a discount up to $100 off their next purchase.
The Fitting Room reserves the right to refuse membership, to withdraw membership from individual members and to close the program to new members at any time.
The Fitting Room may withdraw the loyalty points awarded to a member in the event that the member incurs debts with The Fitting Room.
The Fitting Room reserves the right to change or vary all or any of the terms and conditions of the loyalty program at any time. For up to date terms and conditions, program members should refer to this page where the current terms and conditions will always be shown. A program member will be deemed to have accepted any changes or variations by their continued enrolment in the program.
It is The Fitting Room's intention to run The Fitting Room Loyalty Program for the foreseeable future. However, The Fitting Room reserves the right to suspend, postpone or cease operation of the program at any time. In the event of such a suspension, postponement or cessation, no compensation or recompense whatsoever will be due to members of the program. We will endeavour to give one month's notice to current program members through means such as the email newsletter.
*Points will be awarded for each full price eligible item purchased after the date of joining the program. Only items purchased at full price will qualify to add to your points value. Points will not be awarded for the purchase of sale and reduced items, or for the purchase of breast prostheses. Points will not be awarded for any item which has been discounted for any reason.
Items purchased in all channels (shops, online or by phone or email order) will qualify for collecting points.
To qualify to collect points, items must be purchased on your own customer account. Points will not be collected using the Guest checkout.
Points are personal to the member and cannot be transferred to another person's account.
Any item which is returned for a refund or credit, for which points have been awarded, will be deducted from your points total.
REDEEMING LOYALTY POINTS
After you reach 100 loyalty points, you can redeem up to $100 off your NEXT purchase. If the purchase is less than $100, the corresponding amount will be deducted, and any remaining points will be carried forward and counted towards the next loyalty discount.
Once you have reached your 100 points total you will receive an email to confirm this. Emails will be sent regularly, but not necessarily immediately after your 100 point total has been reached. This a courtesy email for the customer's convenience and the prime responsibility of redeeming points within the timeframe stated in the paragraph below remains with the customer. If an email is not sent or read, The Fitting Room holds no responsibility to extend the expiration date of points.
Once you have reached 100 loyalty points and qualify to redeem them, this must be done within 12 months from the qualification date. If you have not redeemed any points at the end of these 12 months, the points will expire and be removed from your account. If you have made a purchase for less than 100 points, the remaining points will not expire within this 12 month cycle and will continue to accumulate towards your next bonus.
For those customers who do not have an email address, or have not given The Fitting Room permission to send promotional emails, they bear responsibility themselves to monitor when they have qualified for redeeming loyalty points, and to ensure they redeem them within the 12 month period.
Any customer may phone or contact The Fitting Room at any time to check their loyalty points balance.
The discount can only be redeemed in store, by phone or by contacting us through our site or via email [email protected] The loyalty discount cannot be redeemed on our online store at present. Let us know what bra, size and colour you would like to order and your postal address. Please include a contact telephone number in your email, as we may need to contact you to process your order. Current post and packing charges will be applied if your loyalty discount is redeemed via phone or email order.
Loyalty points will not be given for items for which the loyalty points have been used to purchase.
If you need to return your item purchased with loyalty points, we will (at your request) either exchange it for an alternative item (with extra paid if necessary) or credit your Loyalty Points total. This can only be completed in store, by phone or by contacting us through our site or via email.
Loyalty points or free items cannot be exchanged for cash. In relation to returns and exchanges, the normal The Fitting Room Terms and Conditions apply.
Members must redeem their loyalty credits on their own account.
Any of the previous style of loyalty cards (the physical card held by the customer) are null and void as of July 1 2016.
Above all, The Fitting Room is not responsible if the customer was not aware of their loyalty points balance and did not claim the loyalty points before the 12 months expiry.