Delivery & Returns
Delivery
Online Purchases
New Zealand: $9 NZ Post, non-signature, tracked. 1-3 working days after dispatch. Free Returns within NZ.
Prostheses within NZ: $15 (no free returns).
Australia: $25 NZ Post International Economy + Tracking. Target delivery 3-13 after dispatch.
International: Except for Australia, we do not generally deliver internationally. However, if you have visited us in-store, and are an existing customer, we can sometimes make arrangements. Please contact us to discuss this.
Free postage for Gift Cards!
In Stock vs. Available on Backorder
‘In Stock’: Sent within 24 hours on business days.
'Available on Backorder': These items are currently out of stock but will be dispatched within 2-4 weeks once they arrive from our supplier. Selected styles may take 4-8 weeks to arrive. Before purchasing, please check the delivery information on the product page to see how long your order will take to arrive.
If part of your order is 'In Stock' with other items 'Available on Backorder', we will send your items as they become available to us. This means you will receive multiple parcels. All necessary information will be included in your shipment confirmation email.
Special orders made in store
If your order is paid for in advance: Free Postage.
If your order is NOT paid for in advance: $9 postage and handling.
Your fitter will inform you of the timeframe for your order.
Returns
Online Returns - Free Within NZ
Products purchased online may be returned within 14 days from the date of invoice. They must be in a re-saleable condition, unwashed and unworn, with all tags attached, and with the original invoice.
The customer’s own briefs must be worn when trying on swimwear and briefs. Discounted items must be returned within 7 days. Gift Cards and old-style card Gift Vouchers cannot be returned or refunded. ‘FINAL CLEARANCE | $15' styles cannot be returned. Some items cannot be returned for hygiene reasons - this will be mentioned in their product description.
Wrap and tape the parcel securely, and attach the Courier Post Returns Sticker. If you are unable to re-use the courier bag, wrap the items securely and attach the Returns Sticker to your new parcel. Then drop it off at a NZ Post Office or book a pickup online. 'Free Returns' excludes ‘bulky’ items: basques, torsolettes and prostheses.
Book a return pick-up online
Products may also be returned to either store, mailed or couriered to this address: The Fitting Room – Online Returns, 360 Colombo Street, Sydenham, Christchurch 8023, NEW ZEALAND.
Products returned by post are your responsibility until they reach us, so please ensure they are packaged securely. We recommend tracked postage. We will contact you when we receive your return, then process the refund due as soon as possible and, in any case, within seven days of our receipt of the product. The refund will be in the same form as your original payment. The Fitting Room reserves the right to refuse the return of a product that they deem has not been returned in appropriate condition.
Online Exchanges
We are unable to hold a credit and exchange items purchased online. Please return your unwanted item(s) back to us, which will be fully refunded upon their arrival, and then purchase your new items through the website.
Returning items purchased in-store
Please take the time to be sure you are happy when trying on garments and choose your purchases carefully. The Fitting Room is under no obligation to offer an exchange or refund for a change of mind. Gift Cards and old-style card Gift Vouchers cannot be returned or refunded. If a product is faulty, see below.
Special Comfort Guarantee
Only applicable to in-store fittings. If you have had a fitting with one of our fitting specialists and are finding your bra an uncomfortable fit, please contact us within 14 days and we will give you a re-fit and offer an exchange or store credit, whichever is appropriate. This offer does not include swimwear, briefs or discounted items.
Returns for purchases made with a Gift Card
Gift card payments cannot be reversed, and Gift Cards cannot be topped up.
A new Gift Card for the appropriate value will be issued. The dollar value will be written on the Gift Card holder and considers whether the purchase was partially paid for with another payment method alongside the Gift Card, and the value of the item(s) returned to us. If the value is less than $50, an alternate form of refund will be organised via cash or card.
In the case of a return of an online purchase: The Gift Card will be couriered to the address on the order. Unless there were different billing and shipping addresses, when, we will contact the customer before issuing the Gift Card.
RETURNS FOR FAULTY GARMENTS
If you suspect a product is faulty, please contact us and we can discuss it further.
Broken underwires at not considered a flaw by our suppliers. Our brands' manufacturers have proven that their underwires will only break due to improper product care, or product mistreatment. If you believe your underwire to be 'faulty' contact us.
Items will generally be accepted for return if ALL the following conditions are met:
• The issue is deemed by The Fitting Room or the supplier to be a flaw or fault.
• The manufacturer’s care instructions have been followed.
• The item is in otherwise good condition.
• The item was purchased no longer than 6 months ago.
If you have a fault with your prosthesis, please contact us directly as different terms apply.
Above all, we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy. We may be required to send the garment to be evaluated by its supplier before providing an outcome for you. We will do this as soon as we can, but in any case, within 4 weeks.
Contact Us
This page represents our general delivery and returns guidelines as of 1 November 2021. Please see our Terms & Conditions of Supply within Terms & Conditions for further information. The Fitting Room reserves the right to change this policy at any time. The policy posted on our site on the date of your purchase will apply to your order.