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Fitting Advice

have a question?

We are here to answer it! Here are our most frequently asked questions. If you don't find your answer here, please get in touch with us.
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'Traffic light ' rules

Yes! However, we are a "Close Proximity" business so please see the appropriate Traffic Light information below for the guidelines that will be followed.

We are regarded as a close-proximity business and are following the relevant guidelines from the Ministry of Health when open during ORANGE.

  • Vaccination Pass NOT required.
  • Masks required unless medically exempt. If you have a mask exemption, please bring it with your for us to view.
  • Each Fitting Specialist will only be fitting one customer at a time. Bookings are highly recommended to reduce waiting times.
  • If you drop in, we may need to book you in for a later appointment, to be able to maintain acceptable social distancing in the front area of the stores.
  • If further 'public health requirements' are introduced by the Ministry of Health, we will follow them as they arise.

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Shopping online

New Zealand: $8 flat rate (including rural). 1-3 working days. No signature required.
Australia: $25 flat rate - NZ Post International Air. Signature required.

See Delivery & Returns for more information.
Delivery & Returns

In stock items: are sent within 24 hours on business days by '1-3 working days' courier parcel. Parcels to Australia will take longer.
Available on backorder items: will arrive from our supplier within 2-8 weeks. Specific timeframes are given on each product page.

Except for Australia, we do not generally deliver internationally. However, if you have visited us in store, and are an existing customer, we can sometimes make arrangements. Please contact us to discuss.
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Products purchased online may be returned within 14 days from the date of invoice. They must be in re-saleable condition, unwashed and unworn with all tags attached, and be accompanied by the original invoice. Discounted items must be returned within 7 days. Returns are not accepted for some items because of clearance pricing and/or hygiene reasons*.

*See Delivery & Returns for more information.
Delivery & Returns

FREE RETURNS for online purchases within NZ*. Turn our courier bag inside out, wrap up your items, secure the bag and attach the Returns Sticker to the parcel. Then drop it off at a NZ Post Office or book a pick-up online.
Book a return pick-up online

We are unable to exchange items purchased online. Please return your unwanted item back to us, which will be fully refunded upon its arrival, and purchase your new item through the website.

*See Delivery & Returns for more information.
Delivery & Returns

Step 1: Log in, then go to 'My Account'
If you are logged into our website on your computer, on the right hand side of your screen, click 'My Account'.
If you are logged into our website on your phone, on the right hand side click the Menu button, then 'My Account'.

Step 2: Choose from the following:

  • Manage Addresses
  • Update Profile (to update your name, phone or email address)
  • Reset password

Step 3: Follow the prompts.
Still having trouble? Contact Us

Shopping in-store

Monday - Friday: 9:30am - 5:30pm.
Saturday: 10:00am - 4:00pm.
Closed Sundays & Public holidays.

No! You can come into either of our stores without having an appointment. We have beautiful stores to browse and comfy places to relax. However, we do work by one-to-one fitting only, which means that if we are fully booked when you pop in, there may be a small wait or we may need to book a fitting for another time. We believe that it is important to be able to give you all our attention during your fitting, and with large stock rooms full of other styles and extra sizes, we put aside 45 minutes for each new customer to be sure you get the very best fitting experience.

If you’ve been to see us before, it often doesn’t take as long, but because of our one-to-one personalised service, we still highly recommend an appointment, particularly on Saturday mornings! But, if you just want to call in, please do, we often have a space. We look forward to seeing you!
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See Our Stores to view the designated parking spots and on-street parking options for each store.
Our Stores

Please take the time to be sure you are happy when trying on garments and choose purchases carefully. The Fitting Room is under no obligation to offer an exchange or refund for change of mind.

Special Comfort Guarantee
Only applicable to in store fittings. If you have had a fitting with one of our fitting specialists and are finding your bra an uncomfortable fit, please contact us within 14 days and we will give you a re-fit and offer an exchange or store credit, whichever is appropriate. This offer does not include swimwear, briefs or discounted items.

*See Delivery & Returns for more information.
Delivery & Returns

Yes we do. We partner with the Uplift Project; both of our stores are drop off points. We are not able to pass on Briefs or Swimwear.
See what they're about...

Please wash your bras before donating. We only wish to give items that are in good wearable condition.
visit the Uplift Project's website

We previously had a Loyalty programme, however points accumulation ceased at close of business on 31 October 2021.
If you have ≥100 loyalty points, you can redeem up to $100 off your NEXT purchase, 1 point = $1 discount. If the purchase is less than $100, the remaining amount will be written off, and cannot be used for future purchases. Outstanding points after 31 October 2022 will be null and void.

*See Loyalty Points for more information.
Loyalty Points

Product info

In underwired bras we stock almost solely D-K cup size, with a very wide range of body fit (6-30). We know that women of all sizes sometimes find it difficult to find a good fitting bra, but D-K cup size is our specialty. Having said that, often women wear a different size after a professional fitting! Your cup size is relative to your body fit, so if you are wearing a size 16C that is loose in the band size, you may find you actually fit a size 12DD. We are very happy to see you for a fitting, even if you are not sure whether you will fit our bras. At the very least, you will go away with a better idea of your actual bra size and what to look for when you're shopping.

We stock non-wired and pocketed bras in smaller cup sizes, starting from AA.

We have bras that give a variety of different profiles. We don’t have any bras specifically called 'a minimiser’. There are some brands that make bras that they call "Minimisers". What these bras do is minimise/reduce forward projection by mostly pulling you in from the front and moving the breast tissue lower and out to the sides. This will give you a flatter and slightly square look. We do not stock these kinds of bras. However, there are some styles that will make your cup size look smaller under clothing and often our customers find that bras with side support do this well, by bringing you in at the sides and giving great uplift. This gives you an overall minimised silhouette and added waist definition.

Keep an eye out on our blog, where we’ll give you our thoughts very soon.

Replace your bra when there is increased breast movement within the bra, or when the underband has stretched, and you are no longer getting a firm fit around your body. If you only have a couple of bras, you may only get a few months wear out of them. If you were to work out how many days you have actually worn each bra you might be surprised at how much of an amazing job they do. Some bras, on the other hand, may last you years.

See Product Care for washing methods, plus extra tips.
Product Care

We are unable to offer this service in house. However, we have seen the work of Kim from Top Stitch Alterations & Boutique and she has done a fantastic high quality job with some clothing garments and also sewing prosthesis pockets into bras.

Fittings after breast surgery

It’s up to you. Most importantly, we want to be sure that you are feeling comfortable enough to try garments on, and have our fitters adjust them when on your body, so we suggest approximately 6-8 weeks to let your surgery site heal. From a fitting point of view, this also allows for any swelling to subside which could affect the sizes of prostheses and bras we suggest for you. Trust your instincts, you'll know when you're ready.

If you wish to come in to have a talk to us before, or after, your surgery about what your options are, we are more than happy to have a chat on the phone, or sit down with you in store, even if you don’t want to try anything on that day.
More post-surgery fitting info...

If you are able to book an appointment, please do. You can book online or contact us via email or phone.
Book a Fitting

All of our team are trained with our lingerie and swimwear brands, however we have a specific training process before a team member can fit women after any breast surgery.

We want to be sure one of those fitters is available for you when you arrive. We allow 1 hour for a first fitting after surgery, and 30-45 minutes for subsequent fittings. You can still drop in to one of the stores without an appointment, but there may be a short wait or we may need to book a fitting for another time.
More post-surgery fitting info...

For your first fitting after breast surgery, or a subsequent surgery, you will need to bring with you your letter from your GP or specialist so we can claim the breast prosthesis funding for you. If you wish, it can be quite helpful to bring a firm fitting top to try on with the products to see how they will look under clothes and check for a good match and symmetry.
The post-surgery fitting process...

Please remember to book an appointment if you can.
Book a Fitting

Remaining dates for 2022
Wednesday 27 July
Wednesday 28 September
Wednesday 16 November

These dates are subject to change. For further information, or to book an appointment, please contact us.
Contact Us

Our Ministry of Health Entitlements page has all of the details directly from the Ministry of Health, plus extra helpful information from us.
Ministry of Health Entitlements

See Product Care for washing and care methods, plus extra tips.
Product Care

Maternity & Nursing

Many women find that within the first trimester they have a significant increase in breast size. Your bra should always be giving you good support and be comfortable, this is the key. Often having a couple of new bras after this initial increase in breast size will last you well throughout the rest of your pregnancy as the breast size tends to plateau before your milk comes in postpartum. Having these new bras fitting you nicely on the tightest hook when they are new will allow you to loosen it around your body as the months go by and your ribcage expands.
More maternity fitting & lingerie info...

Towards the end of your pregnancy it is important to be fitted for a nursing bra. Leave it as late as possible, while still allowing for a few weeks if we need to order something in for you, or if you end up heading into hospital early.
More maternity fitting & lingerie info...

Yes you can, provided the bra fits and the wire sits outside the area of breast tissue.

During the first few weeks of breastfeeding the breasts can easily become engorged and fluctuate a lot during the day. For this reason we recommend waiting until your baby has settled into more of a predictable feeding routine and your supply has regulated itself. At this point you will know how much your breasts fluctuate and we can safely fit an underwired bra to accommodate this.

Wires inside maternity bras tend to be a flexi-wire which is “softer” than a regular underwire. A flexi-wire or underwired bra will not contribute to clogged milk ducts or mastitis as long as the wire is not pressing in on any breast tissue.
More maternity fitting & lingerie info...

finding your best fit

Need our help in person? Book a fitting.

Estimate your size using our Fitting & Size Guide.

Sports, Maternity & Post-Mastectomy: Info & advice.

Can’t come into store? Arrange a virtual fitting.