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We are here to answer it! Here are the most frequently asked questions we hear at The Fitting Room.
If you don't find your answer here, please get in touch with us.
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New Zealand: $9 flat rate, including rural. 1-3 working days. No signature required.
Prostheses within NZ: $15.
Australia: $25 flat rate - NZ Post International Economy + Tracking. Target delivery 3-13 days.
See Delivery & Returns for more information.
Delivery & Returns
In stock items: are sent within 24 hours on business days by '1-3 working days' courier parcel. Parcels to Australia will take longer.
Available on backorder items: will arrive from our supplier within 2-8 weeks. Specific timeframes are given on each product page.
Australia: $25 flat rate - NZ Post International Economy + Tracking. Target delivery 3-13 days.
Elsewhere: except for Australia, we do not generally deliver internationally. However, if you have visited us in store, and are an existing customer, we can sometimes make arrangements. Please contact us to discuss.
Products purchased online may be returned within 14 days from the date of invoice. They must be in re-saleable condition, unwashed and unworn with all tags attached, and be accompanied by the original invoice. Discounted items must be returned within 7 days. Returns are not accepted for some items because of clearance pricing and/or hygiene reasons*.
*See Delivery & Returns for more information.
Delivery & Returns
FREE RETURNS for online purchases within NZ*. Turn our courier bag inside out, wrap up your items, secure the bag and attach the Returns Sticker to the parcel. Then drop it off at a NZ Post Office or book a pick-up online.
Book a return pick-up online
We are unable to exchange items purchased online. Please return your unwanted item back to us, which will be fully refunded upon its arrival, and purchase your new item through the website.
*See Delivery & Returns for more information.
Delivery & Returns
Step 1: Log in, then go to 'My Account'
If you are logged into our website on your computer, click' My Account' on the right-hand side of your screen.
If you are logged into our website on your phone, click the Menu button on the right-hand side, then 'My Account'.
Step 2: Choose from the following:
- Manage Addresses
- Update Profile (to update your name, phone or email address)
- Reset password
Step 3: Follow the prompts.
Still having trouble? Contact Us
All stores have the same opening hours.
Monday - Friday: 9:30am - 5:30pm.
Saturday: 10:00am - 4:00pm.
Closed Sundays & Public holidays.
No! You can come into any of our stores without having an appointment. We have beautiful stores to browse and comfy places to relax. However, we do work by one-to-one fitting only, which means that if we are fully booked when you pop in, there may be a small wait or we may need to book a fitting for another time. We believe that it is important to be able to give you all our attention during your fitting, and with large stock rooms full of other styles and extra sizes, we put aside 45 minutes for each new customer to be sure you get the very best fitting experience.
If you’ve been to see us before, it often doesn’t take as long, but because of our one-to-one personalised service, we still highly recommend an appointment, particularly on Saturday mornings! But, if you just want to call in, please do, we often have a space. We look forward to seeing you!
Book a Fitting
See Our Stores to view the designated parking spots and on-street parking options for each store. The Wellington Central store does not have reserved car parking.
Our Stores
Please take the time to be sure you are happy when trying on garments and choose purchases carefully. The Fitting Room is under no obligation to offer an exchange or refund for change of mind.
Special Comfort Guarantee
Only applicable to in store fittings. If you have had a fitting with one of our fitting specialists and are finding your bra an uncomfortable fit, please contact us within 14 days and we will give you a re-fit and offer an exchange or store credit, whichever is appropriate. This offer does not include swimwear, briefs or discounted items.
*See Delivery & Returns for more information.
Delivery & Returns
Yes, we do, and breast prostheses too. We partner with the Uplift Project, all our stores are drop-off points. We are not able to pass on Briefs or Swimwear.
See what they're about...
Please wash your bras before donating. We only wish to give items that are in good wearable condition.
visit the Uplift Project's website
In underwired bras, we stock almost solely D-K cup sizes, with a very wide range of body fit (6-30). We know that women of all sizes sometimes find it difficult to find a good-fitting bra, but D-K cup size is our specialty. Having said that, often women wear a different size after a professional fitting! Your cup size is relative to your body fit, so if you are wearing a size 16C that is loose in the band size, you may find you actually fit a size 12DD. We are very happy to see you for a fitting, even if you are not sure whether you will fit our bras. At the very least, you will go away with a better idea of your actual bra size and what to look for when you're shopping.
We stock non-wired and pocketed bras in smaller cup sizes, starting from AA.
We have bras that give a variety of different profiles. We don’t have any bras specifically called 'a minimiser’. There are some brands that make bras that they call "Minimisers". What these bras do is minimise/reduce forward projection by mostly pulling you in from the front and moving the breast tissue lower and out to the sides. This will give you a flatter and slightly square look. We do not stock these kinds of bras. However, there are some styles that will make your cup size look smaller under clothing and often our customers find that bras with side support do this well, by bringing you in at the sides and giving great uplift. This gives you an overall minimised silhouette and added waist definition.
Keep an eye out on our blog, where we’ll give you our thoughts very soon.
Replace your bra when there is increased breast movement within the bra, or when the underband has stretched, and you are no longer getting a firm fit around your body. If you only have a couple of bras, you may only get a few months wear out of them. If you were to work out how many days you have actually worn each bra you might be surprised at how much of an amazing job they do. Some bras, on the other hand, may last you years.
See Product Care for washing methods, plus extra tips.
Product Care
We are unable to offer this service in-house. However, we have seen the work of Kim from Top Stitch Alterations & Boutique in Christchurch and she has done a fantastic high-quality job with some clothing garments and also sewing prosthesis pockets into bras.
It’s up to you. Most importantly, we want to be sure that you are feeling comfortable enough to try garments on, and have our fitters adjust them when on your body, so we suggest approximately 6-8 weeks to let your surgery site heal. From a fitting point of view, this also allows for any swelling to subside which could affect the sizes of prostheses and bras we suggest for you. Trust your instincts, you'll know when you're ready.
If you wish to come in to have a talk to us before, or after, your surgery about what your options are, we are more than happy to have a chat on the phone, or sit down with you in store, even if you don’t want to try anything on that day.
More post-surgery fitting info...
If you are able to book an appointment, please do. You can book online or contact us via email or phone.
Book a Fitting
All of our team are trained with our lingerie and swimwear brands, however we have a specific training process before a team member can fit women after any breast surgery.
We want to be sure one of those fitters is available for you when you arrive. We allow 1 hour for a first fitting after surgery, and 30-45 minutes for subsequent fittings. You can still drop in to one of the stores without an appointment, but there may be a short wait or we may need to book a fitting for another time.
More post-surgery fitting info...
For your first fitting after breast surgery, or subsequent surgery, you will need to bring with you your letter from your GP or specialist so we can claim the Breast Prosthesis Subsidy for you. If you wish, it can be quite helpful to bring a firm-fitting top to try on with the products to see how they will look under clothes and check for a good match and symmetry.
The post-surgery fitting process...
Please remember to book an appointment if you can.
Book a Fitting
Fitting dates for 2024
Thursday 13th June
Thursday 5th September
Thursday 14th November
These dates are subject to change.
For further information, or to book an appointment, please contact us.
Contact Us
Our Te Whatu Ora Entitlements page has all of the details directly from the Te Whatu Ora - Health New Zealand, plus extra helpful information from us.
Te Whatu Ora Entitlements
See Product Care for washing and care methods, plus extra tips.
Product Care
Many women find that within the first trimester they have a significant increase in breast size. Your bra should always be giving you good support and be comfortable, this is the key. Often having a couple of new bras after this initial increase in breast size will last you well throughout the rest of your pregnancy as the breast size tends to plateau before your milk comes in postpartum. Having these new bras fitting you nicely on the tightest hook when they are new will allow you to loosen it around your body as the months go by and your ribcage expands.
More maternity fitting & lingerie info...
Towards the end of your pregnancy it is important to be fitted for a nursing bra. Leave it as late as possible, while still allowing for a few weeks if we need to order something in for you, or if you end up heading into hospital early.
More maternity fitting & lingerie info...
Yes you can, provided the bra fits and the wire sits outside the area of breast tissue.
During the first few weeks of breastfeeding the breasts can easily become engorged and fluctuate a lot during the day. For this reason we recommend waiting until your baby has settled into more of a predictable feeding routine and your supply has regulated itself. At this point you will know how much your breasts fluctuate and we can safely fit an underwired bra to accommodate this.
Wires inside maternity bras tend to be a flexi-wire which is “softer” than a regular underwire. A flexi-wire or underwired bra will not contribute to clogged milk ducts or mastitis as long as the wire is not pressing in on any breast tissue.
More maternity fitting & lingerie info...
Yes! Click to purchase.
Buy a Gift Card
You can redeem your Gift Card online or in any store.
Only one Gift Card can be redeemed per online order.
Click below for everything you may need to know.
Gift Card info
If we haven't answered your question there, please Contact Us.